Last updated: 16 July 2026
Overview
This Privacy Policy explains how Babu Mahal Gold Palace ("we", "us") handles the personal information you provide when you use this website — primarily through our enquiry and contact forms. We are committed to handling your information responsibly and only for the purposes described here.
Information we collect
We collect only the information you choose to provide, together with basic technical data:
- Enquiry and contact details: your name, phone number, email address, and — for booking enquiries — your preferred event type, date, guest count, and message.
- Concierge messages: the questions you send to our on-site assistant, so we can answer them or follow up.
- Technical data: standard request information (such as IP address) used only to keep the site secure and to prevent spam and abuse.
How we use your information
We use the information you provide to:
- Respond to your enquiries and discuss your event requirements.
- Manage and follow up on booking enquiries you submit.
- Send you the transactional emails you request (for example, an enquiry acknowledgement).
- Maintain the security and reliability of the website.
Sharing and service providers
We do not sell your personal information. We share it only with the service providers that operate this website on our behalf, and only as needed to provide the service:
- Database and hosting for storing enquiries securely.
- A transactional email provider for delivering enquiry notifications and acknowledgements.
Data retention
We keep enquiry information for as long as needed to respond to and manage your request, and to keep records of our correspondence. You can ask us to delete your information at any time using the contact details below.
Security
Information is transmitted over encrypted connections and stored with access controls that restrict it to authorised staff. We apply rate limiting and spam protection to our forms. No method of transmission or storage is completely secure, but we take reasonable measures to protect your information.
Cookies
This website uses only essential cookies required for core functionality — such as keeping administrators signed in to the private management area. We do not use advertising cookies. If analytics are enabled in future, this policy will be updated accordingly.
Your rights
You may request access to, correction of, or deletion of the personal information you have shared with us. To make a request, contact us using the details below and we will respond within a reasonable time.
Children's privacy
This website is intended for adults planning events. We do not knowingly collect personal information from children.
Changes to this policy
We may update this Privacy Policy from time to time. The date below reflects the most recent revision; please review it periodically.
Contact us
If you have questions about this Privacy Policy or your information, email us at info@babumahalgoldpalace.com or reach us via the details on our Contact page.